Operations Administration Support
1 week ago
**Job title **Operations Administrator Support (Projects)
**Reports to **Operations Supervisor (Projects)
**Main purpose of job**
The purpose of the role is to provide support with administration tasks within the Operations department.
**Role/Tasks & Responsibilities**
Effectively plan works in conjunction with the Operations Supervisor and Head of Projects.
Communicate with all clients to help manage their expectations.
Effectively communicate with customers before, during and after installation to ensure they are aware of how their projects are progressing, of any issues or changes to their scheduling and that they are happy with the job on completion.
Update all required systems to ensure a clear and transparent trail of information and data.
Accept and manage incoming calls received by the department.
Use initiative when dealing and handling customer queries.
Undertake any other reasonable task as required by the company.
Order processing.
Dealing with complaints.
Debt management.
**Skills and Attributes**
Effective and reliable communicator, able to communicate effectively with internal and external clients and colleagues.
Able to adhere to company policy and procedures.
Able to deliver exceptional customer service to internal and external customers.
Target driven, used to exceeding targets.
Motivated to learn and continually develop.
Ensures team ethics are adopted and promoted throughout.
Able to demonstrate commitment and drive at the same time as flexibility.
Process driven.
Organised & prepared for a challenge
Fast paced environment.
Problem solver, logical thinker.
**Qualifications and Experience**
Complaint’s handling - **Desired**
Experience working as part of a team - **Essential**
Experienced in working on own initiative - **Essential**
Previous experience of working within an office environment - **Desired**
Experienced in Microsoft Office programmes and CRM systems - **Desired**
Working to targets - **Desired**
**Job Types**: Full-time, Permanent
**Salary**: TBC depending on suitability for the role
Schedule:
- 9.00am - 5.00pm - TBC
- Monday to Friday
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
-
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