Customer Service Administrator

6 days ago

Crawley, United Kingdom Vent-Axia Full time

**We are market leaders in residential and commercial ventilation solutions,**

We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

We are recruiting for a **Quotations/Administration Co-ordinator to ensure that sales quotations** are sent out to our customers accurately and in a timely manner.

This role will also maintain and administer the quotation database.

**KEY AREAS OF RESPONSIBILITY**
- To ensure that the quotation system is updated regularly with information provided by Sales Executives, Sales Managers and Sales Directors.
- To take ownership of customers issues, queries or complaints and follow through until positive resolution.
- To liaise with the Technical Support department and other team members in order to complete specifications.
- To produce reporting as requested by the Quotations Team Leader or Manager.

**SKILLS AND KNOWLEDGE**
- Effective communication skills - both verbal and written.
- Ability to work accurately under pressure, prioritise tasks and manage time effectively.
- Ability to follow Quotation team processes and procedures.
- Flexibility to adapt to changing work practices.
- Willingness to learn and develop personal skill set.
- Good team player as well as having the ability to work well on own initiative.
- Familiarity with Microsoft Office Suite of programs, particularly Microsoft Word and Excel.

**What we can offer you**:

- Competitive salary dependent on experience
- Annual leave - 25 days plus bank holidays
- Company Pension
- Employee Assistance Programme
- Online discount platform for supermarkets and retailers
- Ongoing training & development
- Onsite parking / good transport links
- Team and company social events

**Equal opportunities**:All current employees and potential employees are provided equal employment opportunities by Volution Group Plc.

**Notice to Agency and Search Firm Representatives**:We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Crawley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- MS Office: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

Reference ID: quoadmin

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