Customer Service Administrator

1 week ago

Crawley, United Kingdom Access Garage Doors Ltd Full time

**Customer Service Administrator**

**Based in Crawley, West Sussex**

**Salary: £26,000 - £28,000 dependent on experience**

Successful Garage Door distribution and installation company is looking for a full-time experienced Administrator for an exciting hands-on role. This is a great opportunity to play a key part in the team, assisting with customer orders, delivery planning and inventory ordering.

**The Role**
As part of the purchasing team, you will be responsible for keeping purchase order and warranty records up to date. You will act as a liaison between supplier and customer, ensuring the customer is kept up to date about their delivery and chasing the suppler for the information required. You will need to accurately check order acknowledgements against purchase orders and provide general administrative support to the purchasing and sales departments.

**Responsibilities will include**
- Organising customer delivery runs
- Chasing and checking supplier/manufacturer order acknowledgments
- Order progressing with suppliers/manufacturers
- Order change management
- Process and progress warranty claims from customers with suppliers/manufacturers
- Main point of contact for warranties, customers and order progression
- Taking payments from customers
- Various Admin Tasks

**Essential Skills/Competencies**
- Strong attention to detail
- Excellent communication skills both written and verbally
- Organisational skills
- Ability to manage time and workload effectively
- Confident working style
- IT literate
- Ability to work in a team

**Hours: 8am - 5pm Monday - Friday**

**Benefits**
- £26,000 - £28,000 p.a. depending on experience
- 4 weeks paid holiday
- Friendly working conditions
- Full training provided
- Attendance & Recognition Perks

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

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