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Customer Service Administrator
2 weeks ago
**CUSTOMER SERVICE ADMINISTRATOR**
The UK division of Eversys Switzerland is seeking to appoint a Customer Service Administrator.
Eversys is a global leading industrial brand engaged in the manufacture, distribution and maintenance of high-end, automatic coffee machines for use in high volume food service and professional catering environments.
The UK business comprises a friendly team of dedicated individuals with a high commitment to customer service and ability to work with our market-leading team of field service technicians and logistics/production operatives based in Crawley.
**Responsibilities and Duties**
- Receive and process clients’ service requests by phone and online
- Ensure that the electronic booking system is up to date and accurate at all times
- Process client orders accurately and promptly
- Ensure that any problems/complaints are handled appropriately and politely and help to resolve issues in a professional, calm manner
- Develop and maintain communication links and good working relationships with staff, clients and the factory in Switzerland
- Ensure database functions are competed diligently and accurately
- Interact with the accounts team
**Qualifications and Skills**
A degree level of education is preferred but not essential. Numerate and literate applicants with previous experience in a similar role and/or the intellectual ability to develop and potentially lead a team in the future are valuable skills that are given equal weight to academic qualifications.
**Hours**: 9-5 Monday to Friday - Overtime Available.
**Salary**: £12.82 per hour
**Holidays**: Statutory 20 days + nationals rising to 25 days + nationals
**Training**: Full training provided
**Salary**: £12.82 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Crawley: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
