User Experience

**Details**:
**Reference number**:

- 233798**Salary**:

- £39,334 - £45,865**Grade**:

- Senior Executive Officer- Band 3**Contract type**:

- Permanent**Business area**:

- HSE - Operational Services Division (OPS)**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Midlands (England), East of England, North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the HumberAbout the job

**Summary**:
The User Experience (UX) Designer is responsible, at a project/programme level, for ensuring that the services that HSE delivers to its customers and stakeholders have a user centric design, are insight driven and support a coherent, consistent and compelling end-to-end experience. We are driving innovation and transforming our technology to deliver our vision, and you will play a key part in defining, building and implementing a range of new services. You will be a key liaison point, working with other teams across the organisation, to translate user needs into practical designs and user interactions. This role requires the interpersonal skills to establish professional credibility quickly, and the energy and drive to deliver collaborative change.

**Job description**:

- Experience of leading user interaction and design to develop end-to-end government services through a variety of channels that are simple and straightforward to use and accessible
- Experience of using a range of tools and methodologies to design complex, inter-dependent and inter-related services that are ‘end-to-end’ and ‘front-to-back’.
- Experience solving design and research challenges through collaboration and user participation.
- Demonstrate successful experience of taking products through an GDS service assessment.
- Experience introducing service design and agile ways of working practices, teams or organisations, including engaging with stakeholders of all levels of seniority

**Responsibilities**:
**Key Responsibilities**:

- Ensure a coherent, consistent and compelling experience for external and internal service users, across the end-to-end and front-to-back customer journeys, and identify opportunities to interface with the rest of government.
- Collaborate with user researchers (UR) to agree key research activities that will inform service design and to prioritise customer needs using storyboards, journey maps and other tools.
- Create and rapidly iterate both digital and non-digital service prototypes, working with UR and UX to test with users.
- Deliver designs that meet web standards, ensuring that key elements are built in from the outset and ensure services are designed to GDS standards and will meet GDS requirements for service assessments, actively participating in the service assessment process.
- Work with business improvement, customer insight, technology, and operations teams to ensure new services are designed and embedded with an iterative continual improvement approach.
- Work as part of a team developing a number of complex, inter-dependent and inter-related services, that will meet user’s needs and business objectives.
- Promote the service design perspective in discussions with teams and stakeholders, providing coaching and training to develop an understanding and culture of user-centred design.
- Act as an ambassador for user interaction and service design. Develop, translate and communicate design principles, guidelines and best practice throughout HSE to build knowledge and optimise service design delivery.

**Essential Skills and Experience**:

- Experience of leading user interaction and design to develop end-to-end government services through a variety of channels that are simple and straightforward to use and accessible
- Experience of using a range of tools and methodologies to design complex, inter-dependent and inter-related services that are ‘end-to-end’ and ‘front-to-back’.
- Experience solving design and research challenges through collaboration and user participation.
- Demonstrate successful experience of taking products through an GDS service assessment
- Experience introducing service design and agile ways of working practices, teams or organisations, including engaging with stakeholders of all levels of seniority

**Key/priority Skills**:

- ** User focus**. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used. (Relevant skill level: expert)
- ** Prototyping**. You approach prototyping as a team activity, activ