Field Care Supervisor

1 week ago

Ormskirk, United Kingdom Home Instead Full time

Company Description

The Care Supervisor is expected to perform a variety of duties to ensure the delivery of services to clients is of the highest quality through providing inspirational leadership and development to our Care Professionals. The Care Supervisor will be working alongside Care Professionals to empower and challenge them to continually deliver outstanding levels of care and support. The Care Supervisor is also responsible for developing and maintaining positive relationships with clients through quality assurance (QA) structures.

**Job Description**:
As part of your senior role, you will be required to
- Monitor and supervise the provision of care for our clients through existing quality assurance processes in line with current policies and procedures.
- Liaise with families and health care professionals.
- Be continually responsive to the changing needs of our clients.
- Conduct client care consultations
- Conduct audits and reports
- Conduct / participate in investigations as required
- Participate in internal and external audits
- Use digital technology including Access Care Planning, People Planner, IQ Timecard, filestar
- Attend internal and external meetings
- Produce highly detailed person-centred care plans
- Be involved in the training and development of staff
- Provide support to the Assistant Care Manger
- Act as a positive role model and ambassador to Home Instead.
- Answer telephone in a professional, friendly, and knowledgeable manner.
- Maintain confidentiality
- Be part of the on-call rota
- This list is not exhaustive and may require ad hoc duties to support the business

**Qualifications**:

- Minimum of Level 3 NVQ health and social care (or working towards it)
- Care experience required
- Evidence of good teamwork skills
- Excellent communication and written skills
- Competent IT skills
- Confident leadership abilities
- Licenced driver and access to a reliable vehicle

Additional Information

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

Contact us today on 01695 589 071 and ask to speak with Lucy, who will be happy to go over the care assistant role in more detail and answer any questions you may have.

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