Training & Competence Operational Assistant - 12-month Ftc

**Training & Competence Operational Assistant - 12-month FTC**:

- Excellent development opportunity
- Have an impact on our internal processes and policies
- Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

**About the role**:
The role offers opportunities for personal and professional growth and development, and with a track record of staff progressing to higher-level positions or moving laterally for broader experience, this is a fantastic fixed-term opportunity to get your teeth into.

This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.

**This role is known internally as T&C Operational Assistant**

**About you**:
You demonstrate excellent attention to detail, adhere to regulatory standards, and are committed to continuous improvement. Your effective communication and presentation skills, stakeholder management, and collaborative approach ensure positive customer outcomes. You thrive in a dynamic environment, balancing multiple priorities while maintaining a strong customer focus.

**Skills being assessed through the recruitment process**:

- Ability to use databases and systems, including Outlook, to send, receive and categorise information.
- Your customer service experience and how you engage with internal and external stakeholders
- Ability to handle high-volume processing tasks with excellent attention to detail
- Previous experience of analysing quantitative or qualitative data, identifying trends and communicating findings, with context and rationale, to stakeholders.
- Previous experience within a regulated environment - Desirable
- Knowledge of Training & Competence Schemes and systems - Desirable
- At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees._-
**Benefits and Rewards**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits, including:

- Salary up to £33,000 depending on experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

**Stratford-upon-Avon**:
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

**Vacancy managed by**:
Jenny Bruerton