Tiktok Shop, Partner Ops Graduate, London, 2025

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
We are looking for talented individuals to join us as a graduate. As a graduate, you will get unparalleled opportunities for you to kickstart your career, participate in our six-month learning and development program, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
**About the Team**:
Are you passionate about revolutionizing the commerce experience? Do you thrive in dynamic environments where creativity meets strategy? Join our TikTok Shop Partnership (TSP) team as we shape the future of social commerce. The TikTok Shop Partnership (TSP) team is in charge of managing Partner - agencies who service merchants and are responsible for partners' performance.
We are looking for a graduate hire to join the team and support to onboard, incubate and support Partners. As the TSP Account Manager, you will play a pivotal role in expanding and driving the TSP ecosystem.

**Responsibilities**:

- Assume a role of a strategy business partner (BP) for the TikTok ecommerce business teams, leveraging data-driven insights to shape strategic agenda of business teams and fuel business growth.
- Collaborate with cross-functional teams to build short-term and long-term strategic plans and drive high impact projects across GMV, merchant, content, and other key metrics. Provide solid support for business growth through partnering with other business teams on high priority topics.
- Conduct in-depth analysis of ecommerce business, including traffic efficiency, user behavior, merchant operation, etc.
- Synthesize internal and external research to formulate data-driven near-/medium-/long-term business recommendations, ensuring a forward-thinking and adaptive approach. Leverage both internal and external/syndicated data to perform in-depth internal and market analysis.
- Drive continuous improvement through targeted initiatives that address specific challenges.

**Qualifications**:
Minimum Qualifications
- Graduated with a Bachelor's degree or above in 2023 or onwards.
- Available to start in May 2025.
- Experience in partnership development and account management, building trusted relationships with platform partners.
- Data driven; an analytical thinker experienced in using data and metrics to drive decisions.
- Have a strategic mindset and high curiosity to deeply understand the inner workings of social commerce
- Ability to work cross-functionally with multiple teams and stakeholders.
- Self-starter, rapid learner and able to navigate fast-paced work environments and to thrive
- Proven track record of managing multiple projects simultaneously and prioritising work based on the needs of the business.

Preferred Qualifications
- Experience in account management within tech companies, commerce platforms, or agencies is preferred.
- Established network within agency contacts across creative, social, production, or influencer agencies.
- Creative thinker with a knack for devising innovative strategies.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.