Product Assistant

**The Company**:
Kandoo Adventures is an international tour operator providing small group adventure travel experiences all over the world. Founded in 2014, Kandoo started out on slopes of Kilimanjaro but quickly expanded to offer adventures in Nepal, Peru, Bhutan and Argentina. In 2019 Kandoo was purchased by the Altai Group, a global network of adventure travel operators, further expanding our reach around the world. Today we offer over 70 different adventures on 5 continents.

**Why work for Kandoo?**:
Based in the town of Penrith on the edge of the Lake District National Park, the Kandoo team are perfectly located to live and work adventure. We are all passionate about travel and take great pride in the products and service that we deliver.

We are a small, hardworking and highly engaged team. We support each other and are not afraid to step out of our comfort zone to assist in different parts of the business when required. Each year, every member of the team will take an all expenses paid trip to one of our destinations. This could be anywhere from the deserts of the middle east to the frozen wilderness of Svalbard. In this way we are continually building our experience, refreshing our knowledge and achieving a healthy work/life balance that has a hugely beneficial impact on our work.

If you want to live with mountains, lakes and rivers on your doorstep, if you are passionate about travel and adventure, if you are hardworking and team minded, Kandoo Adventures would love to hear from you

**Responsibilities for Product Assistants**:

- Updating product information on our website. This could include changes to itineraries or trip details or improving the quality and content of our travel guides.
- Sourcing imagery that best represents our products while also adhering to our quality and brand standards.
- Keeping our website up to date with the latest departure dates and prices.
- Assisting Product managers with copy writing and producing new itineraries. A flair for descriptive writing and good grammar is important.
Monitoring product performance via guest feedback forms and also traveling internationally to experience our products first hand.
- Carrying out competitor analysis and maintaining a good understanding of the wider market.
- Liaising with our internal marketing staff and external marketing agency to ensure product features and details are being correctly communicated to our customers.
- Support and assist the sales team with queries from clients regarding our products and services.

As a small team we all chip in to assist with sales at peak periods. This will involve you learning how to use our CRM systems and talking directly with customers on occasion.

**What are we looking for**:

- You are passionate about travel, adventure and the great outdoors
- You are a self motivated team player with the ability to learn on the job
- You have excellent written and verbal communication skills
- You have the ability to work under pressure and prioritise your own workload
- You are IT literate and comfortable using Outlook, Excel, Word etc
- You have past experience of using CMS and CRM systems
- You are able to travel internationally at least once a year
- Past experience in a product position within the travel industry would be beneficial

**What we can offer**:

- Starting salary of £21,000pa
- Discretionary annual bonus up to 10% based on business performance
- 28 days annual leave per year including bank holidays (increasing to 35 days after 2 years)
- NEST pension scheme
- Opportunity to experience our products first hand at least once a year
- Staff discount on all of our trips
- Free onsite parking
- Full training in our systems and processes
- Regular product training sessions from our teams around the world

We look forward to hearing from you