Operational Support Officer Required for Full-time

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.

With a strong track record of over 25 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create _a world where people control their lives. _Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

**Job Purpose**

As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.

The key objectives of this role are to:

- To promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader
- To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes
- To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.
- To Act up during the Team Leaders annual leave and to seek any additional support/ advice from the Area Manager

**Dimensions**

The post holder has no direct reports, however will hold Supervisory responsibility for a designated staff team under the leadership of the Team Leader.

**Key Result Areas**
- Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.
- To actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader. This will include the identification of any new goals and outcomes and implementing plans to address these.
- To celebrate the success of the people we support, through the sharing of stories across the team and organisation. The post holder will support the team in achieving butterfly moments with the people supported
- To actively participate in the transition of people into service.
- To promote best practice across the staff team through the provision of advice, support and mentoring. This will include the provision of learning and guidance on relevant process, policy, legislation, regulations or own practitioner experience.
- Support the delivery of any service / team improvement plans developed by the Team Leader - this may include embedding new processes, new systems or promoting digital engagement across the team.
- To drive the importance of quality record keeping within the staff team, and providing guidance / coaching / feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines.
- Supporting the Team Leader in addressing any identified risks and putting control measures in place.
- To support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review
- To observe staff interactions with the people we support and to mentor staff in person centred approaches by both working alongside them and in supervisory discussions.
- To complete reflective discussions from any key themes and record on employee notes.
- To support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy / Procedure
- To support the induction and development of new staff to the service. This will include supporting colleagues through the Care Certificate and associated training
- To support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-