Operational Resourcing Lead

**Details**:
**Reference number**:

- 372592**Salary**:

- £39,384 - £46,715- National; £39,384 - £43,169, London; £43,000 - £46,715- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DBT - CS - Human Resources and Organisational Design - SIS Resourcing Hub**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
This is a great opportunity to be part of a dynamic and fast-paced international department that contributes to the success of the UK's trade goals by attracting and retaining the best possible talent for our roles.

The Resourcing Hub provides a range of services to help managers attract, source and hire the best talent. We are a highly motivated team that works closely with stakeholders and delivery partners, collaboratively managing recruitment campaigns within the UK and overseas.

Being passionate about looking after our customers is a critical part of this job. As the Operational Resourcing Lead, you’ll be responsible for leading a team, building capability, and ensuring that HR’s resourcing services are delivered to a high standard. You’ll also ensure policies and processes are understood and accessible to all UK users, as well as providing expert advice and guidance.

**Job description**:
**Line Management Responsibility**
- Directly, this role will Line Manager 2 people but will also have wider responsibility for a further 8-10.
- Develop and coach the team to provide a centre of excellence and build capability, in turn building hiring manager capability across the department and ensuring guidance is regularly updated.
- Manage poor performance and support personal development plans.

**Key Accountabilities**:

- Ensure smooth delivery of all resourcing operations, through team managers, to ensure the right processes are in place to deliver the best possible customer service.
- Strategically manage and mitigate risks before they happen, acting as a point of escalation for complaints.
- Production and analysis of recruitment data to forecast workload and forward-plan.
- Ensure robust and accurate reporting across all resourcing routes to a variety of stakeholders, including internal Senior Leaders and the Civil Service Commission.
- Responsibility for compliance with the Civil Service Commission’s Recruitment Principles, Civil Service Nationality Rules and Right to Work legislation.
- Lead on delivering continuous improvement work, implementing a project delivery approach to this.
- Work collaboratively with the Strategic Resourcing Partners and with internal and external stakeholders, including HR Business Partners, DIT Security, Government Recruitment Service (GRS) and other Government Departments to achieve goals and objectives.

**Person specification**:
This role will suit someone who:

- Enjoys managing and motivating a team whilst building collaborative and supportive relationships
- Is self-motivated and able to work to set their own and their team’s work agenda to meet agreed timings and quality standards
- Enjoys building their own and their team’s capability
- Works well under pressure and can manage competing priorities and changing deadlines to meet the needs of the customer and the business
- Feels comfortable making decisions in ambiguous circumstances
- Enjoys solving problems and finding creative solutions in real time
- Is customer focused with a passion for delivering the best possible service

**Essential Criteria**
- Experience of managing a team, including training, development and coaching of staff and the management of poor performance
- Experience of using a pragmatic and solution-oriented approach to problem solving
- Experience of working in a fast-paced operations or HR/Resourcing environment
- Proven ability of great stakeholder engagement and relationship building

**Desirable Criteria**
- Experience of analysing and reporting of data
- Experience of delivering great customer service
- Project Management capabilities, with experience of leading in a project delivery capacity

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Managing a Quality Service
- Changing and Improving

**Benefits**:

- Alongside your salary of £39,384, Department for Business and Trade contributes £11,409 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an e