Voids & Lettings Coordinator

2 weeks ago

London, United Kingdom MMP Consultancy Full time

We are currently seeking a dedicated and customer-focused Voids & Lettings Coordinator on behalf of our client based in London.

**Responsibilities**:

- Coordinating the process of letting void properties, from receiving tenancy termination notifications to signing up new tenancies.
- Maximising rental income by meeting re-letting targets for vacant homes.
- Providing a proactive and professional service, anticipating queries and providing timely updates to customers.
- Conducting viewings and sign-ups with customers.
- Handling administrative tasks such as data compilation, logging, and responding to customer inquiries and complaints.
- Delivering a customer-focused letting service for different types of tenancies.
- Serving as the first point of contact for team queries, ensuring prompt and accurate information.
- Managing documentation and preparations for viewings, sign-ups, and property handovers.
- Offering clear and consistent information to customers regarding tenancy obligations, agreements, and recharges.
- Maintaining accurate customer records and complying with relevant procedures.
- Contributing to the improvement of data collection processes throughout the lettings process.
- Assisting with key projects related to strategic plans and the day-to-day management of properties.
- Conducting affordability assessments and pre-tenancy checks to support vulnerable tenants.
- Managing tenancy deposits and ensuring compliance with financial processes.
- Coordinating bookings and appointments to facilitate smooth void works.
- Monitoring contractor performance and providing feedback to ensure high-quality standards.
- Ensuring properties are relet in accordance with agreed standards and compliance requirements.

**Requirements**:

- Knowledge of housing law, tenants' rights, and repair regulations.
- Experience working in a housing-related field and providing excellent customer service.
- Strong communication skills, both verbal and written, with various stakeholders.
- Self-motivated with the ability to work independently and plan effectively.
- Commitment to working with vulnerable individuals and adapting to customer needs.
- Problem-solving skills and ability to make decisions in complex situations.

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