Debt Advisor

5 days ago

Warrington, United Kingdom Angel Advance Full time

**Trainee Debt Advisor**

**What's in it for you**:
As a Trainee Debt Advisor, you will work as part of our Debt Advice Team to support with the delivery of high quality debt advice to our customers while gaining wider experience of the delivery of debt advice and providing excellent customer service to clients, helping them to make a real change to their lives

The role is based in our new and modern offices in Birchwood, Warrington, which has strong network links to Liverpool, Manchester and surrounding areas. Hybrid working will be available after successfully completing your training period.

Shift Patterns - 3 shifts working 9am-5pm and 2 shifts working 11am-7pm Mon-Fri. You may be required to cover shifts on a Saturday which would be paid as overtime (worked on a 1 in 4 rota with flexible hours).

**About the role**:
Working within a vibrant team, you will support our Debt Advisors with assisting customers in the set-up of their desired solution, offering initial advice and ongoing support.

As a Trainee Debt Support Advisor, you will use your first-class interpersonal skills and knowledge to deal with customers in a professional, efficient, and thorough manner. One of our core values is to be approachable, so you need to be an outgoing, confident, and caring individual who has a drive to learn and develop their skills.
- Speaking to potential customers about their current financial situation, completing a full assessment of their circumstances to be able to advise them on how we can support them and recommend the most appropriate solution.
- Complete any training or coaching requirements to stay up to date with any regulatory or role changes.
- Ensuring that all information given is clear, fair, and not misleading and that all advice given is in the best interests of the customer and will generate the best outcome.

**What we are looking for**:

- Experience in financial services sector would be helpful but not essential
- GCSE or equivalent in Maths and English
- The ability to multi-task and control your own workload in line with outstanding priorities.
- Proactive approach to learning
- An ability to utilise initiative and make your own decisions.
- Strong verbal communication skills and a great conversational approach over the phone

**We offer excellent benefits**:

- Competitive starting salary of **£24,000**per annum with progression to a Debt Advisor role once performance and development competencies are met. Debt Advisor starting salary of **£25,500**with a realistic OTE with bonus of **£32,000** a year.
- 25 days paid annual leave **plus**bank holidays.
- Flexibility to regularly work remotely from home (once training completed)
- Rewards for excellent performance
- Regular socials & themed events
- Wellness programmes
- Pension scheme
- Employee benefits scheme including lifestyle savings and discounts on everyday purchases
- Employee Assistance Program including Medicash (health care) and Counselling.
- Skills development and career progression opportunities
- Ongoing training/coaching.

Pay: From £24,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: Debt Advisor

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