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Ticketing Assistant

2 weeks ago

London, United Kingdom Corporate Travel Management Full time

Full-Time

Location
- Bradford/London
- Now boarding: Your career in travel is ready for take-off._

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

**About CTM**

**About the Role**

To provide a full ticketing service to the business; providing high levels of accuracy and technical knowledge to the operations team.

**Key Responsibilities**
- Manage manual ticketing queues to ensure tickets issued/ reissued/ refunds completed within company SLA.
- Issue of published CAT35 and Corporate fares and deals
- Contact appropriate airline to deal with any ticket queries as and when required
- Calculate complex re-issues and refunds ensuring compliance with IATA fare rules
- Deal with re-issues, cancellations and calculation of refunds
- QC booking prior to ticket issue to reduce possible ADM’s
- Fare calculations for re-issues
- Support Operations staff on all ticketing matters
- Offer guidance to Operations staff on more complex tickets
- Other duties as appropriate to the position according to the needs of the business.

**Skills & Experience**
- Full knowledge of and competence in Sabre is required
- Accuracy
- Possess the ability to prioritise and manage personal workload
- Experience of working with multi pseudos and EMD
- Considerable ticketing expertise with a sound knowledge of the travel industry
- Show excellent time management skills.
- Work effectively as a team player.
- Ability to communicate internally and externally - written and verbally.
- Approachable and flexible outlook.
- Work within tight deadlines

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- proven experience of ticket sales process and procedure: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in LONDON