Senior Client Services Associate

5 days ago


London, United Kingdom Ad Idem Consulting Limited Full time

Our client is a well-known Investment management firm looking to hire a Senior Client Services associate. Specifically they are looking for someone with experience handling complaints and solving complex issues.

**Duties & Responsibilities**
- Handle and prioritizes complex assigned or escalated client requests. May follow up with internal partners or clients directly to resolve outstanding issues.
- Follows standardized procedures to resolve client issues. Conducts research to fulfill complex client requests and transactions.
- Identify applicable internal partners to collaborate with to develop solutions to complex issues. Identifies trends and contributes to process improvement efforts.
- Ensure client inquiries are resolved and communicated.
- Participates in special projects and performs other duties as assigned.

**Qualifications**
- Minimum of two years related work experience required. Experience in client services preferred.
- Undergraduate degree or equivalent combination of training and experience required.



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