Receptionist/administrator

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.
An opportunity has arisen for a receptionist/administrator to prove a high standard of customer service for the client, building users, staff and visitors by delivering an efficient ‘front of house’ service including reception services, switchboard and facilitating mail and deliveries.
To aid and assist the Facilities Manager in delivering all services, ensuring compliance and contractual obligations are met throughout, whilst maintaining an efficient and operational building through administrative support.
Undertake wide ranging general administrative functions.
**Key Accountabilities**
- To support the Facilities Manager and Head Caretaker in delivering the Facilities Management services in adherence with the contractual obligations under the PFI contract agreement.
- Provide a professional reception service ensuring a positive first impression of Bellrock FM services and the Castle Hill Centre.
- Meeting and greeting building users, staff and visitors to the centre and dealing with their requirements efficiently and effectively.
- Ensure all building users, staff and visitors sign in and are aware of emergency evacuation procedures.
- Signposting visitors to the centre for meetings and training in accordance with site procedures.
- Courteously dealing with incoming telephone calls to the centre directing them accordingly.
- Taking delivery of mail and parcels to the centre and facilitating them in accordance with site procedures.
- Administering room bookings for meetings and training ensuring room set ups are booked and hospitality requirements are ordered.
- Assist the Facilities Manager in ensuring that all contractual and additional reception duties in accordance with Service Specifications are met.
- Assist in maintaining the site helpdesk by logging calls regarding faults, failures and issues and ensuring they are actioned accordingly through to completion.
- Provide a first port of call to contractors attending site to carry out planned or reactive works and ensure site procedures are adhered to.
- Undertake administrative duties as requested by the Facilities Manager
- Support the Facilities Manager with small projects collating information and data.
- Fulfil any reasonable request by the Facilities Manager, for any other task or duty related to the delivery of the Facilities Management contract

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Competencies, Core Qualities and Attributes

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Customer service skills dealing with a large variety of clients & queries.
- Proven administrative skills that are wide ranging and adaptable.
- Demonstrate experience and understanding of the delivery of contracted services.
- Organised and can ensure contract deliverables are met.
- Strong Interpersonal skills.
- Sets and maintains very high standards of delivery.
- A flexible approach to work willing to cover other shifts when required.
- Able to work under pressure and to periodic deadlines.

Interaction with others

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Daily contact with Head Caretaker/Facilities Manager regarding day-to-day activities.
- Contact with stakeholders, building users, staff and visitors at all levels and using all media.
- Working environment where children may be present a Disclosure and barring service check is required.

In return Bellrock are offering a competitive salary. In return the hours required Monday to Friday 12.30-17.00 22.5 hours.

STRICTLY NO AGENCIES PLEASE.

**Job Type**: Permanent

**Salary**: £11,153.48 per year