Customer Support Lead

2 weeks ago

Warwick, United Kingdom Sapphire Utility Solutions Full time

**About Customer Solutions Plus**

Customer Solutions Plus is a joint venture between two of the UK’s leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.

The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. Customer Solutions Plus are responsible for activities including initial planning and scheduling of work, delivery of actions to assist customers who have a wastewater issue through to preventative maintenance to ensure wastewater issues do not arise in the future

We are looking for a customer lead that will the person that manage the customer at the final stages of dissatisfaction and would be expected to own and see the customer through their complaint with no hand off, through to a satisfactory resolution.

This role is face to face and over the phone, some travel is required.

This person would need to be confident enough to discuss customer data (root cause) with their county and be visible in their County (Shropshire) every Thursday once a week.

The role will require travel, a car and fuel card will be supplied.

The person will need to have customer experience, face to face - preferably Level 3 or above Customer Qualifications.

We are looking for a person with empathy and compassion, someone that has excellent listening skills and the ability to communicate sometimes hard messages clearly and professionally always putting the customer at the for front of what they do.

Some data is involved in the role, so excel and word, letter typing is required, as well as using in house systems to read and understand crew feedback, adding notes and updates.

Travel will be required in the role.

Experience in this role as a Customer Liaison Officer is preferred.

Company car or allowance will be allocated along with fuel card or mileage claim for business use

**The working hours are 8:00am - 4.30pm with a 30 minute break**

**Job Types**: Full-time, Permanent

**Salary**: £25,500.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Warwick, Warwickshire: reliably commute or plan to relocate before starting work (required)

Reference ID: db/jwcl

  • Customer Success Lead

    5 days ago

    Warwick, United Kingdom Gallagher Group Full time

    Are you passionate about driving operational excellence and delivering exceptional customer experiences? Do you have a talent for leading teams and optimising processes to exceed expectations? If so, we want you to join #TeamGallagher as our Customer Success Lead! **The Company** Our purpose at Gallagher is ‘Protect what matters most’ and we live it...

  • Customer Support Advisor

    3 weeks ago

    Warwick, United Kingdom ClearCourse Full time

    Company description:ClearCourseJob description:Role - Customer Support SpecialistLocation WarwickRole type Hybrid, PermJoin IntelligentGolf, part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly,...

  • Customer Support Advisor

    1 week ago

    Warwick, United Kingdom ClearCourse Full time

    Job description: Role - Customer Support SpecialistLocation – WarwickRole type – Hybrid, Perm Join IntelligentGolf, part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced...

  • Customer Support Advisor

    1 week ago

    Warwick, United Kingdom ClearCourse Full time

    Job description: Role - Customer Support SpecialistLocation – WarwickRole type – Hybrid, Perm Join IntelligentGolf, part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced...

  • Customer Support Advisor

    2 weeks ago

    Warwick, United Kingdom ClearCourse Full time

    Job description:Role - Customer Support SpecialistLocation – WarwickRole type – Hybrid, PermJoin IntelligentGolf, part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced team.What...

  • Customer Support Advisor

    3 days ago

    Warwick, United Kingdom ClearCourse Full time

    Job description:Role - Customer Support Specialist Location – Warwick Role type – Hybrid, Perm Join IntelligentGolf , part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced team. What...

  • Customer Experience Lead

    5 days ago

    Warwick, United Kingdom Adecco Full time

    Job Title: Customer Experience Lead Location: Warwick (hybrid) Pay: £ per day inside umbrella Duration: 12 months Are you passionate about designing exceptional customer experiences? Are you driven to create seamless and efficient digital platforms and products? If so, our client is seeking a talented Customer Experience Lead to join their team. As a...

  • Customer Support Executive

    1 day ago

    Warwick, United Kingdom Nimbus Property Systems Limited Full time

    **About us**: Nimbus® is an award-winning data and software business with a market leading property information platform, Nimbus® Maps. With a vision to ‘help everyone with an interest in property create greater social and economic benefits using our data and technology’ Nimbus® strives to support people to achieve their property goals. We believe...

  • Customer Support Advisor

    1 week ago

    Warwick, Warwickshire, United Kingdom ClearCourse Full time

    Job description:   Role - Customer Support Specialist Location – Warwick Role type – Hybrid, Perm   Join IntelligentGolf , part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced...

  • Customer Support Executive

    1 day ago

    Warwick, United Kingdom Nimbus Property Systems Limited Full time

    **About us**: Nimbus® is an award-winning data and software business with a market leading property information platform, Nimbus® Maps. With a vision to ‘help everyone with an interest in property create greater social and economic benefits using our data and technology’ Nimbus® strives to support people to achieve their property goals. We believe...