IT Service Desk Apprentice

1 week ago

Manchester, United Kingdom QA Apprenticeships Full time

**About PHMG**:
PHMG specialise in audio branding, providing a technically sophisticated and high quality product. Their service desk aims to grow as a world class provider of support, providing an innovative and sophisticated service, aligned with industry best practice and standards.

**About the role**:
As an IT Service Desk Apprentice, you will work in the companies IT department where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout your apprenticeship and be given all the necessary tools that other IT team members use.

**Responsibilities**:

- Work with ticket system (Service Desk Plus) and own tickets from start to end
- Log and manage incidents
- Log and manage services requests
- Fix first line support issues over the phone
- Be involved with hands on hardware fault and request resolution
- Perform testing on new equipment and ensure ready for end user
- Set up new starters to the business on the many company platforms - AD, Exchange, CRM, telephone system etc

**Desirable skills**:

- Good communication skills
- Ability to work within a team
- Great attention to detail
- Strong work ethic and willing to go above and beyond
- Passionate about IT & technology
- Confidence to use own initiative for basic tasks
- Good team-player
- Customer focused
- Ability to understand and work toward defined goals
- Driving licence and own vehicle (desirable due to location of the office)

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information please visit the UK ENIC website.**

**Working hours**:37.5 hours per week. This position offers flexible shifts Monday to Friday from 8am to 11pm which is great if you need a job that accommodates your schedule. If you want to ensure a safe commute, having your own transportation is strongly recommended, especially if you'll be working late shifts that end after 11pm. However, if you don't have your own vehicle, we've got you covered. We'll arrange for a taxi service to take you home from the office when you're working the late shift if safe public transport is not available for your journey home from work.

**Benefits**:

- Salary increase reviewed in line with performance against objectives at 6 months
- The office overlooks Old Trafford football stadium & cricket ground and a tram stop is located close by
- They are a young modern company with many employee perks such as - games room (Xbox, pool table), a bar and a hair/beauty salon, to name a few
- They have numerous company events that all employees are invited to attend including Summer Soiree and Christmas Party

**Future prospects**:
All of the company’s former IT apprentices have been offered a fulltime, permanent position within the company’s IT department on successful completion of their apprenticeship with a salary boost You will also gain a permanent role and salary boost after successfully completing the apprenticeship.

**About QA**:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

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