Collections Advisor

4 days ago

Manchester, United Kingdom Aldermore Bank PLC Full time

Feel like being part of

The role of Collections Advisor is really important to us. You will work within our Mortgage Collections Team and be responsible for collecting overdue amounts to Aldermore through effective case handling.

What would your day look like?

To professionally and effectively collect and recover arrears and manage cases in default, whilst adhering to all Collections policies and procedures

Supporting our vulnerable customers and providing an empathic approach to their sensitive and unique situations

Building a trusted relationship with our customers to review options of repayment

Be a team player within both the Collections team and the broader Mortgages team of Aldermore Bank, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business

What do we expect of you?

To be able to demonstrate resilience when having challenging conversations

A mortgages background is essential, knowledge of mortgage conduct of business rules desirable, within collections would be preferred

A good team player with a track record of working within a dynamic team continuously looking for improvement

Experience of working within a regulated, banking or financial services environment is desirable

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