Medical Administrator

1 week ago

Edinburgh, United Kingdom Cramond Medical Practice Full time

Medical Administrator Part Time

1 post

Mon - Fri - 25.5 hours

Monday 8am - 1pm

Tuesday 2pm - 6pm

Wednesday 10am - 6pm

Thursday 8am - 1pm

Friday 2pm - 6pm

The post holder is responsible to Practice Manager, Assistant Practice Manager and GP Partners

Come and join the friendly team in Cramond. We have approx. 9000 patients and use EMIS and Docman.

Healthcare admin experience is preferred but not essential as training will be provided.

Main Purpose of Role
- To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary healthcare team.
- To ensure enquiries are promptly, efficiently and courteously handled
- To provide an efficient administration service to all stakeholders

General
- To work within the guidelines and policies of the practice
- To ensure Health & Safety policies are adhered to and to report any Health & Safety concerns to Practice Manager or GP Partner
- To be conversant with the practice fire regulations
- To work closely with the wider practice team to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person
- To participate in induction and training where appropriate
- To attend practice meetings (which may fall outside core working hours) as requested by the Practice Manager or GP Partners.

Principal Duties
- Welcome patients and visitors to the building and respond to queries
- Ensure patients are arrived on the clinical system
- Book appointments with appropriate clinician, recording relevant information in the medical record as appropriate
- Undertake triage of appointment requests to ensure urgent requests are dealt with appropriately
- Answer incoming telephone calls and respond to queries efficiently
- Act as an information point, directing patients to other services as appropriate
- Check and accept paperwork from prospective patients, ensuring ID requirements are fulfilled
- Undertake all duties in line with data protection policies
- Register temporary patients on the clinical system
- Advise patients of relevant charges for private services and accept payments accordingly
- Ensure the reception and waiting areas are kept neat and tidy

Repeat Prescribing
- Answer the dedicated repeat prescription phone line and deal with prescription requests and queries appropriately.
- Investigate and respond to prescription queries from patients and pharmacies
- Log all prescriptions being sent to local pharmacies in line with practice policy

Start and End of Day Procedures
- Open up premises at start of day - deactivate alarm, turn on lights, computers, open phone lines at 8am
- Secure premises at end of day - ensure building is completely secured, internal lights off and alarm system armed prior to exit

Any Other Relevant Duties
- The post holder will undertake any other delegated duties considered appropriate to the post

**Job Types**: Part-time, Permanent

Pay: £11.72 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CRAMSEPT24

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