Ward Clerk

The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Main Duties

Answering any telephone enquiries in a polite and efficient manner.

Filing results in patient files.

Ordering patient files and notes.

Ensuring that all patients have up to date VTE forms.

Maintaining up to date information on the Trust’s computer systems (e.g. Healthroster, Lorenzo and Digit).

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays.

Booking patient transport as required.

Booking and rescheduling patient appointments when required.

Direct admissions to the ward.

Photocopying, scanning and faxing documents as required.

Provide clerical support to the Ward Manager.

Deliver referrals to the relevant departments.

Make any relevant follow up appointments for patients.

Assist with lunchtime service.

Log any maintenance work as when required.

Demonstrates own work duties to new starters.

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department.

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered.

To ensure the nursing station/ward clerk area are kept generally tidy.

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times.

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public.

The post holder should maintain patient confidentiality at all times.

The post holder will be expected to act in accordance with all Trust policies and procedures at all times.