Retail Assistant

Message from Tim Busby, Chair of Calderdale and Huddersfield Solutions Ltd

CHS is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. We have made significant changes in the way we work to meet the challenges of the changing NHS. This is a new organisation, wholly owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding.

Obviously this is an exciting time for us as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are:

- We put the patient first
- We ’go see’
- We work together to get results
- We do the must-do’s

We now have an opportunity for a Retail Assistant to help to develop and enhance the delivery of our Retail services strategy.

**Summary of the Role**:
To cover the retail of the Stop and Shop at Huddersfield Royal Infirmary, to deliver a professional first class, efficient customer focused service, ensuring all hygiene and safety standards are maintained at all times.

Please note this role is not predominantly one area and there may be a requirement to work across all outlets.

CHS is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. We have made significant changes in the way we work to meet the challenges of the changing NHS. This is a new organisation, wholly owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding.

Obviously this is an exciting time for us as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are:

- We put the patient first
- We ’go see’
- We work together to get results
- We do the must-do’s
- Addressing customer complaints and enquiries, in a professional manner.
- Serve customers in a timely manner remaining polite & courteous at all times whilst being mindful of individual needs offering assistance when required.
- Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock items.
- Responsible for stock rotation and checking date codes whilst completing stock replenishment duties.
- Temperature check and record all necessary food items as departmental procedure.
- To be smart in appearance and well groomed adhering to the departmental uniform policy.
- Cleaning of premises and equipment and utensils to specified hygiene standards.
- Receiving and checking goods inward includes sandwiches newspapers, etc. where appropriate. correct temperature control, should be maintained. The preparation of newspapers and magazines for returning to supplier accurately completing all necessary paper work.
- Work using own initiative in an unsupervised environment.
- To be familiar with shop produce and merchandise so that relevant offers and deals can be suggested to customers.
- To accept payment and give change to customers including operating a computerised hospitality management system (POS).
- Ensure all HACCAP procedures regarding temperature control are followed at all times. This includes food within the refrigeration units as well as when accepting deliveries. All chilled food deliveries must be temperature checked prior to acceptance of the delivery. If any food is not at the correct temperature the delivery must be refused. Documentation must be completed accurately to ensure a due diligence defence, including temperature control, wastage and cleaning schedules.
- Report any breakages, defects, loss or malfunctions of any equipment immediately to the Retail supervisor or manager.
- To be responsible for undertaking stock takes and maintaining stock levels within the shop at regular intervals.
- To undertake any other duties as may be required in line with the general responsibilities outlined in this job description. This may include cover to the other retail outlets.
- Attend all mandatory training.
- Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
- Comply with all Trust policies, procedures a