Retail Assistant

2 weeks ago

Huddersfield, United Kingdom Pennine Garden Centre Full time

**Do you enjoy interacting with customers? Do you love helping others and working as a team? Then we are looking for you**

The purpose of this role is provide GREAT service to all our customers, whilst ensuring that we have exceptional displays and a well stocked department.

**Key Responsibilities**:
As a Retail Assistant you will be responsible for:

- Greeting and welcoming all customers from the moment they enter the shop.
- Offering customers advice and answering any queries they may have, from stock availability and details of special offers to a product’s price.
- Understanding the products, product ranges and colour options within your specialist area so you can give as much information and advice to customers.
- Organise efficient and the best value delivery option for the customer.
- Help to keep the shop floor and displays clean and tidy.
- Restocking goods when they’re selling out, and ensuring they’re attractively displayed with clear labels, clear signs and placed front and forward in a shoppable position.
- Assist in the processing of deliveries from suppliers, from its delivery to the warehouse to transferring to the shop floor; packaging removal, labelling, scanning to building safe displays on the shop floor.
- Creating inspiring and well maintained merchandising displays.
- Maintain and ensure all Tong Garden Centre Equipment, Tools and facilities are used in a safe manner by colleagues and customers alike.
- Ensuring the team replenish and present all products following date checks, price checks, stock rotation and departments Retail Standards.
- Support all departments in the Garden Centre and help out when and where required.
- Welcome customer complaints, listen well, apologise and escalate to a Supervisor.
- Consider health and safety at all times; are displays safe, manual handling is done in accordance with the training, wear PPE and use handling tools
- Ask customers what they are looking for, why and what their projects are so that you can offer advice on additional and alternative products.
- Accurately carry out stock counts in accordance with the set process to limit mistakes
- Additional duties deemed necessary for the needs of the Business

**Job Types**: Part-time, Permanent

Pay: £9.24-£11.44 per hour

Expected hours: 5 - 38 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Day shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 24/02/2025

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