Gp Receptionist

3 days ago

LeeontheSolent, United Kingdom Solent View Medical Practice Full time

**Job overview**

We are looking for a part-time Receptionist to cover maternity leave,to join our patient orientated and friendly team. The practice aims to deliver very high standards of care and service to its patients, and you will be a key member of our front of house team, often being the first contact for our patients.

This is a varied, rewarding and challenging role which will suit people who enjoy working in a busy environment with lots of patient contact (both face to face and on the telephone).

You should be comfortable working with IT systems, be accurate in your work, have a calm nature, enjoy working as part of a team, be keen to learn new skills, have a friendly and caring approach, and keep a sense of humour.

**Main duties of the job**
To provide a high quality, professional reception and administrative service to patients and the practice team.

To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Book in, amend and cancel patient appointment in line with practice appointments procedures.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots.

**Overview of your organisation**
Solent View Medical Practice cares for 12,000 patients.

The practice has a friendly team of GP's, nurses, paramedics, pharmacists and physicians associate along with the admin and reception teams.

The role will be part time worked on a rota covering the hours 07:45 - 18:30 Monday to Friday.

Signpost patients to the correct service or clinician

Deal with all general enquiries & explain procedures

Process new and temporary registrations and relevant patient information as required

Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently

Take information from patients regarding transport requirements and add this to the Patient Transport System

Input data into the patients healthcare records as necessary

Open and direct post

Photocopy documentation as required

Take details of change of details, amend on Emis and notify the secretaries of patients out of the practice area.

Charging patients the appropriate amount for private work, providing a receipt to the patient

Ensure blood forms are ready for the phlebotomy clinic

Greet visitors ensuring that all visitors sign in and direct them to the appropriate person

Ensure clinical rooms are set for the beginning of each clinic

Open and close the surgery as per the procedure

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Provide cover for reception during staff absences

Support all clinical staff with general tasks as requested

Undertake any additional duties appropriate to the post as requested by the partners or management.

**Job Type**: Temporary contract

**Salary**: From £9.50 per hour

COVID-19 considerations:
Patients and staff are to wear face masks.

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