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Post holder will be expected to take responsibility for ensuring the optimum number NHS patients are efficiently processed through the administration process.
To fully contribute as part of the business development team to help grow the business.
To develop key customer and stakeholder relationships.
To ensure documentation standards are met as per the contract guidelines and GDPR.
To support and train other staff in the performance of their duties and establish good working relationships with colleagues, other staff, internal and external customers including GPs and consultant users
To be fully aware of the contract details, specification clauses and pricing contained within contracts
To liaise with consultants and theatre for clinic and theatre sessions and support the maintenance of E-referral system to ensure optimum activity through the hospital
To communicate with all internal and external parties appropriately regarding the status of patients.
To liaise with patients and send out relevant information, dealing with patient non-clinical enquiries where possible.
To ensure all transferred patients are pre-authorised by the CCG.
To monitor all patients who have been booked for treatment to ensure they are treated within specified or agreed target dates
To keep up to date spreadsheets and trackers of all patients being processed through the NHS pathway and feedback to the CCG, Trust and IMSK as necessary
To actively convert enquiries taken as part of the role to business within Sussex Premier Health
To have a knowledge of the hospital’s pricing agreements with the NHS
To co-ordinate and track all patients and their pathways via IMSK communicating the IMSK Care team.
To attend all mandatory training sessions where appropriate
To ensure the D.O.S is kept up to date with new consultants liaising with I.T. to add consultants specialities on
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
