Client Account Assistant

**About the role**

**Position Overview**

Livingcity Group is a well-known and highly regarded name within the property asset management field. Established in 2000, the company has its Head Office in Manchester but manages properties across the country. Open relationships and communication are key to the success of our partnerships, and we strive to never take a ‘one size fits all’ approach. Upon joining Livingcity Group, you will be surrounded by our friendly and diverse team who work diligently to provide the best service possible for our clients. Here we care about our employees and endeavour to make the best working conditions possible; We are proud to be a Mindful Employer and continue to find ways to support and care for our staff. The range of services provided by the Livingcity Group of companies makes working here the perfect environment to learn, grow and develop within the everchanging field of property management.

**Essential Job Functions**
- **Reporting**

Expenditure analysis in preparation of reporting actual costs vs budget. Also Ad hoc reporting when required. Expenditure projections.
- **Accounts Year Ends**

Preparation of year end accounts - expenditure analysis and review, posting journals, accruals and prepayments.
- **Income Management**
All cash, cheques, standing orders and electronic transfers to be applied to tenant accounts daily.
- **Bank Reconciliations**
All client bank accounts to be fully reconciled monthly and passed to Client Accounts Manager. Investigate any un-reconciled entries and provide details.
- **Tenant Invoices**

Generate tenant service charge and ground rent demands to be issued, along with other invoices as required. All necessary documentation to be included with demands to ensure compliance with current regulations.
- **Client Reporting**
Produce monthly reports, within 5 days of month/quarter end, ensuring that they show an accurate reflection of the property account.
- **Purchase Ledger**

General supplier and internal payment runs to be completed monthly. Any un-reconciled entries to be followed up. Re-visit any outstanding entries within one month to ensure any queries are resolved.
- **Credit Control**

Ensure standing orders are amended to reflect annual budget changes.

Ground Rent and Insurance arrears reports to be monitored monthly. Ensure that anyone paying service charges by standing order is chased for any additional payments due.

Credit control letters to be issued in line with agreed timescales and files to be passed to the credit control department.
- **System Maintenance**

Ensure tenant amendments are dealt with on receipt. Pro-actively obtain contact details and update immediately.
- **Communications**
- Resilience and enthusiasm.
- Desire to take ownership of issues and to bring them to a conclusion.
- Excellent customer service skills with an open and approachable attitude and a willingness to build a rapport with tenants, clients, and other departments.
- Versatility and the ability to adapt quickly to changing roles.
- Excellent communication skills, both written and verbal.
- Experience of MS Office - Word and Excel.
- Ability to work on own initiative as well as part of a team.
- Ability to prioritise workload to give maximum productivity.

**Additional Information**
- This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation._

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: One location