Receptionist

OPRA has a great opportunity for a receptionist. Who would be reporting to the Go-To Lead.

Receptionist is responsible for delivering the unexpected, making each encounter fun, exciting and personal. You’ll be an ambassador for brand principles, culture, and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.

Receptionist serves as the eyes and ears of assigned floors/buildings at the client’s site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement with colleagues, guests, and Internal stakeholders. You will be the primary point of contact for colleagues and guests, acting as the “face” for our client.

Always willing to go the extra mile, with a positive 'can do' attitude, you will be a well-organized individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.

As a key part of our data-driven business model, the Receptionist is hyper-diligent in logging all their activity so the business can continually learn and adapt to serve our customer in the most effective manner.

**Role Duties**:

- Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
- Dealing with guest and colleague enquiries promptly and politely.
- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking.
- Using the existing process and technology, assist in room booking and guest arrivals.
- Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (i.e., facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
- Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues.
- Deliver occasional surprise and delight or pop-up events.
- Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
- Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.

**Essential Skills**:

- Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients.
- High School or College Degree
- Proven track record of providing stellar customer service.
- Proven ability to function successfully within a strong team environment.
- Excellent telephone skills and verbal communication

**Benefits**:

- Flexible hours
- Fun environment
- Work opportunities

If you are a motivated individual with excellent organisational skills and a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume detailing your relevant experience.

**Job Types**: Temporary contract, Part-time
Contract length: 2 months

**Salary**: £13.00 per hour

Schedule:

- Flexitime

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: JG10.10