Sy-information Systems Team Leader

**Role: Information Systems Team Leader**

**Department: Information Systems**

**Location: Moss Way, Sheffield**

**Salary: £42,897 - £47,712**

**Hours: 37**

**Contract Type: Permanent**

As an Information Systems Team Leader you will be responsible for managing the day-to-day operations of the Server Team.

**Key responsibilities**:

- Responsible for coaching and mentoring of the Server Team.
- Assist the Server Manager to actively contribute to team leadership and management forums.
- Assist the service delivery management team in the identification and documentation of risks and issues.
- Ensure timely resolution of incidents and service requests in accordance with documented Service Level Agreements (SLAs).
- Maintain the service availability of the server and storage infrastructure.
- Ensure appropriate capacity planning measures are in place and are reviewed regularly to meet the needs of both Humberside and South Yorkshire Police.
- Maintain an effective data backup schedule.
- Provide an effective patching schedule to all physical and virtual assets to assist in preventing a cyber threat or security breach.
- Responsible for the completion of IT security remediation actions in order to support the GIRR (Governance and information risk return) for the use of national IT systems.
- Maintain IT Infrastructure Hardware effectiveness in order to retain high levels or service availability to the customers.
- To provide technical guidance to the IT Operations Management Team on new technologies.
- Deputise for the Server Manager as and when necessary.

**Skills and experience**:

- Ability to be able to demonstrate the delivery and management of multiple projects at the same time.
- Proven technical abilities of the following disciplines: - Server Technologies both Physical and Virtual, Access Control Measures, Data Storage Technologies, Database Management, Virtualisation, Cloud-Based integration such as AWS or Microsoft Azure.
- Good understanding of IT Security standards to protect force assets from external and internal IT security threats.
- Demonstrate excellent customer service standards.
- Strong leadership and organisational skills.
- Strong interpersonal skills are necessary, as the post holder will be expected to liaise with internal and external colleagues in a non-technical manner.

**to view the role profile**

**What we offer**:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks

**Eligibility**:
**Appearance & Standards**:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

**Smarter ways of Working**:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

**South Yorkshire Police’s Key Values**:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

**Contact details**:
For further information about the role, please contact**:George Biggin on 07590 537972**

**Closing Date: 11**th**March 2025**

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manag