Human Resources Business Partner

Great opportunity to join our HR team as a HR Business Partner partnering with the Risk and Broking segment of the business which has a population of c14000 people globally and whose revenue is primarily driven from providing a broad range of risk advice and insurance broking services to clients ranging from small businesses to multinational corporations. Specifically, this role will work with the Natural Resources, Direct and Facultative and IT lines of business as well as Operations and Construction.

This role will involve working closely with the HR Centres of Expertise (COEs) and the HR Global Services to manage employee relations, HR operations, organisational effectiveness, performance management, talent development and total rewards whilst ensuring seamless delivery to the client. The role encourages the identification of HR best practices and on-going process improvement across GB whilst linking in with Global HR counterparts on a regular basis, particularly Talent Advisory.

**Principal Accountabilities**
- To put the interests of clients and the integrity of the market at the heart of the way you do business
- Role model for the delivery of HR services through the HR operating model and a strong performance culture in local jurisdiction/country

**Employee Relations and Organisational Effectiveness**
- Work closely with function heads to determine and action future organisational structures including assisting with managing change and uncertainty in conjunction with Talent Advisory
- Serve as a trusted business partner to business leaders and managers working to advise on and promote initiatives to support business growth whilst also taking a balanced approach to managing risk
- Assist managers in addressing performance issues; provide guidance on effective coaching and counselling. Where necessary work with managers to outline appropriate counselling, disciplinary steps and possible outcomes. Ensure appropriate actions are taken in cases of involuntary termination
- Work closely with business leaders and managers to identify and correct high-turnover situations leveraging the support of the COEs as required
- Serve as a resource to colleagues and local leaders in facilitating the resolution of internal issues and conflicts
- Serve as a local resource on work/life balance issues; coordinate with managers on alternative work arrangements and lead best place to work initiatives
- Collaborate with other Regional HR Delivery teams and with Global HR Operations, Talent Advisors and Centres of Excellence to provide seamless colleague experience utilizing the technology enabled tiered HR support model and global processes.
- Give support to COEs to implement HR services, identifying and handling exceptions specific to country, and providing input to initiatives/process that includes the communication and engagement requirements. Where applicable, ensure that benefit programs are administered and maintained in accordance with the company benefits governance processes. Undertake activities related to global mobility services, supporting the COE to achieve a streamline process for the assignee/transferee and the managers.
- Handle employee relations individual cases (as well as collective consultation), providing guidance to colleague and to people manager to ensure successful outcomes that balance risk and business cost. Ensure adherence to unique jurisdictional requirements and monitor issues for continuous improvement of employment practices and/or processes
- Ensure that HR delivery activity complies with all company employment practices and applicable country/jurisdiction laws and regulations; for business as usual and for integration/harmonization subsequent to any merger/acquisition/transfer of undertaking. Ensure that inclusion and diversity is promoted and underpins all HR service delivery.

**Performance and Talent Development**
- Work in partnership with the regional Talent team to support the Talent agenda
- Work with function heads to champion the performance review process including: reinforce the objectives and expected outcomes of the process, train new hires, facilitating all phases of on-going communication and follow-up training as needed
- Act as a resource for leaders to ensure that year-end performance review meetings are conducted in a timely and effective manner
- Work with Talent Advisory to support identification and development of high potential colleagues, conduct annual training needs analysis, identifying appropriate training (re)sources - including links to core curriculum, conduct training where appropriate
- Support the implementation of inclusion and diversity strategy and initiatives in-country; initiated for Willis Towers Watson globally and by the business locally.

**Excellence**

**People**
- Work effectively with immediate colleagues and across the broader HR EMEA and Global team. Key HR contacts include HR Service Delivery (HRSD), LOB and Country based HR Partners a