Patient Pathway Coordinator

We are looking for a passionate and enthusiastic individual to provide a high level of administrative support as a Patient Pathway Coordinator within Paediatric Cardiac Admissions Service.

The Patient Pathway Coordinator will be the first point of contact for patients, families and staff regarding the Paediatric and Adult Congenital Cardiac admissions service; responsible for the overall pathway management of these patients; including waiting list management and admissions scheduling. The successful applicant will have the opportunity to work closely with administrative and clinical colleagues to support patients undergoing life changing treatment; enable smooth delivery of patient care; and suggest improvements to ensure patient pathways are managed safely, efficiently and in line with the Trust values.

Strong communication skills and the ability to work with others within different roles within the Trust are key to this position, as is strong administrative experience and the drive to improve patient care. The Patient Pathway Coordinator role is pivotal to the successful running of the department.

Paediatric Cardiology at Evelina London Children’s hospital is a rapidly developing field of medicine with an international reputation for treating heart problems in children. We care for around 6,000 patients each year. Our vision is to be a world leader in caring for people with heart problems - continuously innovating to improve the lives of our patients by treating more patients whilst giving better care by improving their day to day experience as well as providing better training and research.

Operational
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.

Communication
- Develop working relationships with a wide range of clinical and managerial staff.

**Data collection and analysis**:

- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and report issues to management.

Policy development
- Review and support development and implementation of Standard Operating Procedures.
- Review and support development and implementation of internal targets.

Staff Management
- Provide day-to-day supervision and oversight of duties for the departments administrators.
- Ensure the administrators complete preparation for each Multi-Disciplinary Team.
- Providing support for day to day queries from administrators.
- Ensure administrators are fully adhering to the appropriate Trust policies and protocols.
- Identify training and development needs of staff, taking these forward where appropriate.

Other
- Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
- Actively participate in department development as appropriate and particip