Patient Pathway Coordinator

An exciting opportunity has arisen for a Patient Pathway Coordinator to the join the Breast Surgery services at Guys Hospital.

The Patient Pathway Coordinator will lead on the management of complex breast cancer pathway patients, providing support within the service, ensure that all administrative functions for patients from the time of GP referral to the time of discharge is coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies, escalating any bottlenecks and concerns.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need.
- Ensure all tests are ordered in a timely manner correctly such as MRIs, CTs, Mammograms and simple tests and pre-investigations.
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Attend and take actions from multi-disciplinary team meetings.
- Complete all letters required by the clinical team in a timely manner including reassure and discharge letters.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers and various departments.
- Manage letters in and out of the assigned pathway.
- Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.
- Ensure patient health records are kept up to date.

Communication
- Develop working relationships with a wide range of clinical and managerial staff.
- Effectively communicate with patients within the service via varying communication means such as in person via telephone and/or via written letters.
- Communicate with patients regularly to remind them of appointments and help them navigate through complex care pathways.