Hotel Reception Supervisor

1 week ago

Ayr, United Kingdom Abbotsford Hotel Full time

**Overview**

**Responsibilities**
- Supervise the reception team, including performance management of team members and rota setting for the reception team
- Greet and welcome guests as they arrive, ensuring a positive first impression
- Answer phone calls with excellent phone etiquette, directing inquiries to the appropriate departments.
- Manage bookings and reservations efficiently, providing information about services and amenities.
- Handle guest check-ins and check-outs smoothly, ensuring all procedures are followed accurately.
- Assist with guest services, addressing any questions or concerns promptly and professionally.
- Maintain an organised reception area, ensuring it is tidy and presentable at all times.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Perform administrative tasks as required, including filing, data entry, and managing correspondence.

**Requirements**:

- Previous experience in a receptionist or front desk role within a hotel or hospitality setting is preferred, as is previous experience in a supervisory or managerial role
- Exceptional phone etiquette and communication skills are essential for effective guest interaction.
- Strong organisational skills with attention to detail to manage multiple tasks efficiently.
- A friendly and approachable demeanour, with a passion for delivering outstanding guest services.
- Proficiency in using office equipment and computer software relevant to the role.
- Ability to work flexible hours as needed, including weekends or holidays if required. The position is based on 40-hours per week, to be worked within the opening hours of the reception operation, which is 8am to 10pm Monday-Sunday. As the leader of the reception team, it is expected that a variety of days/times to be worked may be required in a given week, and may vary from week to week.

Join us in creating memorable experiences for our guests while working in a dynamic environment

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Ability to commute/relocate:

- Ayr KA7 2ST: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

Work Location: In person

Expected start date: 04/08/2025

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