Process Analyst

Process Analyst - Life Reinsurance - Global Change Programme

City, London / Remote - Hybrid (2 days a week in the office)

Up to £75,000 per annum + benefits + bonus

Following extensive global expansion over the last several years and a drive to standardise on common systems and platforms globally, my client is now undertaking a large-scale back-office transformation programme.

This programme will aim to deliver an ambitious but achievable future state vision across all our back-office functions globally.

There is a need for an experienced Process Analyst to support the definition and delivery of the various 'as is' and 'to be' processes, as part of a wider programme of work.

The role holder will build close working relationships with the business areas and business analysts supporting the delivery of the wider transformation portfolio of work. They will be responsible for ensuring that processes defined in the business servicecatalogue (level 1) are mapped (level 2 in the main, but in some instances to level 3.

This is an opportunity to join this new programme team during an exciting period of change. The Process Analyst would fill a critical role within the organisation tasked with engaging, collecting, understanding, documenting the entire key processes acrossour business, with a view to then re-engineering and simplifying the processes to make them quicker, more efficient, and best in class.

The role will ultimately be responsible for ensuring both current business process and future state business processes are clearly defined, catalogued, communicated and approved by the business. This role will also ensure that all process activity is conductedin line with our Business Process Management Framework.

**Duties**
- Identify, understand, explore and clarify each of the core business processes, in order to be able to define and catalogue accordingly
- Review, challenge and investigate the opportunities to re-define, remove, simplify or re-engineer the core processes to significantly improve the way our business operates
- Align with the business analysts, architects and functional leads to understand the business strategy, key drivers and goals in order to ensure all future state processes are visionary and forward thinking
- Support the identification of process owners or sub processes owners
- Endorse business requirements with an emphasis on collaboration, delivery, and a focus on the strategic goals of the project and the business
- To review and identify opportunities to optimise current business capabilities and processes and drive efficiencies
- Being technology agnostic when re-engineering business processes, but with the ability to articulate where technology interacts/is dependant across the process lifecycle
- Coordinate design, document, train and implementation new processes and procedures as part of the wider transformation programme
- Facilitate collaboration between business stakeholders in order to ensure we have a complete view of the end to end business process journeys
- Build strong working relationships with business stakeholders and technology enablers, enabling collaboration and effective team dynamics
- Consider local versus global business needs when defining the future state processes, being clear on the value of any deviations to core processes i.e. local variations and requirements.
- Having the end business user experience in mind always, ensuring an intuitive and efficient user experience
- Be responsible for ensuring outcomes align with business vision and strategy, and be an active advocate for change and continual improvement
- Collating, reviewing, and updating process and technology documentation to reflect changes in business processes and technology

**Qualifications & Experience**
- Extensive experience in the market of managing process improvements as a high performing Process Analyst, ideally with experience of working in a Transformation programme
- Demonstrable experience in effective communication with internal stakeholders in the business, understanding and translating their ways of working
- Skilled in querying, analysing and documenting complex cross functional process maps
- Lean six sigma certification - Yellow, Green, Blue or Black
- Experience of working with technical and non-technical teams, with the ability to translate technical steps in a clear and concise way
- Ability to identify opportunities for process optimisation
- Ability to challenge stakeholders in the business at all levels and the technology / project team to ensure process steps are understood and any new process improvements are appropriately designed to meet business needs
- Experience or knowledge of working on processes across multiple locations /sites would be beneficial
- Practical knowledge of business and industry practices, tools, and techniques
- Ability to mediate through complexity and variation an to gain consensus from user community
- Experience leading workshops, or working one to one to gather process information that is accurate and complete
- Understanding of different delivery models including agile and waterfall
- Excellent verbal and written communication skills enabling efficient interaction and collaboration with all stakeholders

Process Analyst - Life Reinsurance - Global Change Programme

City, London / Remote - Hybrid

Up to £75,000 per annum + benefits + bonus