Operations Administration Assistant

**ABOUT THE ROLE**

We are seeking an Administration Assistant to support the operations and senior management teams. These tasks will be both project based, as well as general administration to assist in the effective running of the operations department. You will be building key internal and external relationships and particularly working alongside Operations Management Team, Central Office Staff, External suppliers and contractors, Participants and Residents.

**Location: Central Services with occasional travel to other services.**

**Hours/Shift Pattern: Full Time 09:00 - 17:00**

**ABOUT US**

The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

**Benefits, including Non-Contractual Perks**
- 25 days annual leave, increasing with length of service
- Training and Development including access to courses, upskilling, and progression plans
- Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme including counselling
- Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Life Assurance Scheme
- Cycle to work scheme
- Annual Staff Awards
- **If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you**_

**ABOUT YOU**

We are looking for a forward thinking administrator, with the ability to use your own initiative, and thinking on the spot to provide administration support to others. You will ideally be flexible in your approach and have experience working for multiple stakeholders and projects.

**OVERVIEW OF KEY RESPONSIBILITIES**
- Responsible for the overall administration for duties provided by various teams within Operations and the Housing Department.
- Use of Advanced software: Create and maintain spreadsheets using formulas and formatting on Excel.
- Organise and co-ordinate meetings.
- Take minutes and actions from various meetings.
- Project Management support can vary in the administration setting.
- Management and co-ordination of on-call rotas for services.
- Act as a point of contact and resolve any enquiries in the operations department.
- Maintain records in an organised manner.
- Build internal and external relationships and manage these.
- Liaise with residents and participants to understand their needs and requirements.
- Other duties may include creating and formatting documents, sending letters, scanning documents, collating information, and co-ordinating responses relating to leases, utilities, repairs, maintenance and council tax.
- Other duties will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

**KEY CRITERIA**

What we are looking for:

- IT Proficiency, advanced knowledge in Microsoft including Word, Excel, and Outlook
- Experience of developing and maintaining office administration systems
- Experienced in note and minute taking
- Experience working for multiple stakeholders and deadlines
- Ability to produce databases, reports, and charts

What we would like, but not essential:

- Experience within a project management environment, working on various projects and supporting delivery to diverse teams
- Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours **or** a good understanding of the sector
- Knowledge of Health, Safety, and Equality legislation and practice

Further details of the responsibilities and key criteria can be found in the JDPS attached.

**WORKING FOR US**

**Our Values**

Ambition - Eager to succeed and to accomplish as much as possible for our people

Empowerment - Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency - Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity - Listenin