Sponsored Student Success Officer

2 days ago

Cardiff, United Kingdom Learna Ltd Full time

**Purpose of the Role**

The Sponsored Student Success Officer will serve as the key point of contact for all sponsored students and their partner organisation, currently including the Merck Foundation (MF) and GOAL Guyana Online Academy of Learning.

**Responsibilities**

**Admissions & Scholarship Management**
- Issue offer and acceptance letters, ensuring accuracy and compliance with Learna’s template and standards.
- Maintain high-touch communication with incoming scholarship students to support their onboarding and ensure a positive start.
- Track enrolment milestones to ensure compliance with partner and internal deadlines.
- Maintain accurate, up-to-date student records in BB, the PLog and relevant tracking systems.

**Partner Communication & Relationship Management**
- Act as the main liaison for partner organisations (e.g., Merck Foundation, GOAL Guyana), providing timely updates and reports.
- Coordinate and deliver scheduled reports to scholarship providers, including:

- Student engagement and performance summaries
- Module results and mitigating circumstances
- Resit requirements and registration period changes
- Prepare data-driven insights and recommendations on student progression, engagement, and support strategies.
- Represent Learna in partner meetings, ensuring alignment on objectives, timelines, and outcomes.
- Support the Head of Customer Care and Communication in identifying process improvements.

**Student Engagement & Support**
- Serve as the first point of contact for all scholarship students, providing clear guidance and consistent communication.
- Monitor participation logs (PLog) and identify at-risk students, escalating cases for proactive intervention.
- Provide personalised support to students facing challenges such as deferrals, mitigating circumstances, or resits.
- Implement engagement strategies to improve retention and completion among sponsored cohorts.

**Skills and Experience**

**Essential**:

- Previous experience in higher education, student admissions, or partnership management.
- Strong administrative and communication skills, with excellent attention to detail.
- Competence in CRM systems and Google Workspace (Sheets, Docs, Gmail).
- Analytical mindset with the ability to interpret student data and prepare reports.
- Culturally aware and confident in communicating with international partners and students.

**Desirable**:

- Experience managing sponsored or scholarship programmes.
- Understanding of postgraduate education processes and online learning environments.
- Experience producing analytical or engagement reports.
- Familiarity with data tracking tools (e.g., Excel formulas, Google Sheets dashboards).

Pay: Up to £29,000.00 per year

Work Location: Hybrid remote in Cardiff CF14 5GF

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