Corporate Account Service Co-ordinator

7 days ago

Southampton, United Kingdom Combilift Full time

Our UK Corporate Account Contract Support Team is looking for a professional, team orientated, highly motivated individual to join our Southern office, working in a fast-paced dynamic environment to support our expanding business. This role will work as part of the Corporate Accounts Team to support and grow the Corporate Account Fleet Management Function.

The duties of the role will include but are not limited to the following;
**Responsibilities & Duties**
- To support the Contract Support Manager in the management of the Corporate Account / Call Centre ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered.
- To receive and handle customer service and breakdown calls to a high professional standard
- To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor
- To liaise with engineer/contractors with regards to parts required and to order said parts where necessary
- To provide written and verbal customer updates for prolonged repairs and outstanding jobs
- To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant
- To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI’s
- To ensure the Contractual compliance KPI’s are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors.
- To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers.
- To ensure all fleet management & equipment records are kept up to date via the Service Geeni system
- To support Combilift Corporate Account management team where required with fleet management data and other administration tasks as appropriate.
- To ensure all customer feedback is documented
- To visit the Combilift factory/HQ as required.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Management Team such as working outside of normal working hours (please note that this list is not exhaustive)

**Working Hours**:
40 hours per week

**Salary**:
Highly competitive compensation package in line with experience and skill set. Contributary UK pension scheme.

**Person Specification**:
We are looking for effective management of communication between the customer, suppliers and internal colleagues to ensure the fleet is kept well maintained and repaired within set KPI’s. A wide mix of learning will be provided in the workplace, experience desirable but not essential.

**Competencies Required**:

- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Customer focused
- Decision making
- Innovation
- Team working

Pay: £24,000.00-£28,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Parts & or Technical: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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