Care Coordinator

**Join Our Team in Delivering Quality Care**

**About Us**:
We are seeking a dynamic and compassionate Care Coordinator to join our team. Our mission is to provide exceptional domiciliary care services, and we are looking for a dedicated professional who shares our passion for delivering high-quality care to our Service Users.

**Why Choose Us**:

- Attractive compensation package
- Additional earnings from on-call rates, 31 Days Annual Leave
- Standard work week of 35-hours, typically Monday to Friday from 9 am to 5 pm
- Opportunity to make a meaningful impact in the lives of the people in your community.
- Supportive and collaborative team environment
- Professional growth and development opportunities
- On-the-job training and continuous improvement

**Main Duties and responsibilities**:
It is the responsibility of the Care Co-ordinator to assist the Office Manager/Registered Manager in the running and implementation of the service provision. To assist the Office Manager/Registered Manager in promoting the services provided by the Company and liaising with commissioners, prospective service users, health professionals and other agencies connected with providing the service. The Care Co-ordinator needs to be flexible in the hours that they work and in the area’s that need to be covered.
- To assist in the day-to-day operation of the business, involving direct line management for a team of community care workers. This includes the administration of their weekly workload ensuring that services are delivered in line with the contract and the company’s policies and procedures.
- To co-ordinate the introduction of new and existing packages of care as specified by the commissioner.
- To communicate as needed with external organisation (e.g. Social Workers, Healthcare Professionals etc.) in respect of the Service User’s needs, and ensuring that they are made aware and kept up-to-date of all pertinent changes in the Service User’s condition and care package.
- To participate as required in the multi-disciplinary assessment of Service User needs and ensure the person-centred care plans are drafted and regularly updated.
- To ensure that you represent the Company in a professional manner at all times and are respectful of the Service Users’, their families carers and home environment.
- To participate in staff development, training and performance appraisals.
- To comply with all Policies and Procedures of the Company, as appropriate.
- To engage in Quality Control Management through contacting Service Users by telephone to ensure the service is being delivered in line with the Company’s Policies and Procedures.
- To Participate in Staff, Team and Quality Management Review Meetings as directed by the Office Supervisor/Registered Manager.
- To engage with and positively undertake on-call duties on a rota basis as required by the Office Supervisor/Registered Manager.
- To undertake other duties (including care in the community when necessary) that are relevant to the post in order to accommodate fluctuations in workloads.
- This job description is not exhaustive, and you may be required to do other tasks relevant to the job.

**Essential Criteria**
- NVQ Level 3 in Health & Social Care or similar
- Have the ability to work on your own initiative as well as a team member
- Have use of a mobile-phone
- Have full time use of a car
- Excellent communication & organisational skills
- Be willing to undertake training as required
- A friendly caring attitude
- Passion for care
- The ability to be flexible and to work under pressure
- The ability to deal with volatile situations
- Leadership skills
- IT skills and competency in Microsoft Office
- Previous experience in domiciliary care or a similar roll
- Delegation and planning skills
- **Please be aware that enhanced disclosure checks with Access NI are required**

**Desirable Criteria**
- NVQ level 4 or 5, HNC or HND in Health & Social Care or Equivalent
- A geographical knowledge of the area

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months

**Benefits**:

- Company pension

Day range:

- Monday to Friday

**Experience**:

- Health and Social Care: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CPCO230524