Venue Management

13 hours ago

Birmingham, United Kingdom Custard factory Full time

As an Venue Manager within our venues you will be responsible for organising and executing alongside operations and sales a range of aspirational events, ensuring exceptional customer service and customer journey.

**Venue Management**

To lead and drive the team on a daily basis, maximising productivity whilst ensuring company policies and procedures are met.

A real passion for excellence, standards and service.
- Strong background within Weddings, conferencing, Events & Venue Management
- Strong background within Food & Beverage of multiple venues
- Experience in a fast paced corporate event based environment desirable
- To generate a culture of high quality standards for relationship building, customer service, standards and guest experience
- Focus on a consistently executed bespoke approach for each event, with excellent attention to detail
- Experience managing and leading weddings including the wedding breakfast
- Versatile and positive in developing and managing customer relationships with a high standard of communication
- To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Manage the bars within the venues including stock reporting
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident and personable
- Strong skills in time management, organisation and coordination
- Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
- Demonstrated previous experience working in a Sales environment
- Have fantastic attention to detail
- Demonstrated previous experience working in an events planning role, ideally in a large hotel or fast paced events business
- Experience managing food & beverage is essential
- To be forward thinking and offer solutions
- To bring ideas to the table on how we can improve our service
- To invest and develop your team

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
- Weekends only

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Venue Management: 3 years (required)
- Conference & Events: 3 years (required)
- Wedding coordinator: 2 years (preferred)

Licence/Certification:

- Alcohol Personal Licence (required)
- Level 3 Food Safety (required)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)

Work Location: One location

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