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Job Summary:

Venue: O2 Institute Birmingham

Company: Academy Music Group

Location: Birmingham

Reports to: General Manager

Working Hours: Full time, 40 hours per week

Job Type: Permanent

Role

The Venue Assistant will assist in all aspects of operations in relation to events staged at O2 Institute Birmingham. You will be a key point of contact for both internal and external stakeholders, ensuring that relevant information is shared with and available to all who will need it.

Our team

Our venue assistant will be an integral member of the team at O2 Institute Birmingham, an established and thriving venue where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence and inclusivity and support optimal team performance and productivity where collaboration is at the heart of everything we do.

About you

  • General understanding of the technical requirements of live and club events.
  • Experience of working with event promoters both local and nationally.
  • Marketing and promotion of events and club nights.
  • Good communicator.
  • Ability to work to deadlines.
  • Attention to detail
  • Ability to manage situations with tact and diplomacy
  • Can identify problems and develop solutions.
  • Enthusiastic about live music and clubs
  • Shows confidence in dealing with wide ranging types of situations

What we need

  • Personal Licence holder.
  • Live and club music venue management.
  • Understanding of licensing issues for events.
  • Ability to work with sensitive and embargoed information.
  • Line management of staff and contractors.
  • Administration and familiar with Microsoft Office, particularly Excel.
  • Finance and cash handling.
  • Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year's Eve

 What you'll be doing

  • Assisting all departments of the venue in general administration including liaison with all venue staff, including house management, security, maintenance, cleaners to ensure that the building and business is effective and efficient.
  • Assisting in all aspects of the operation of the building in relation to events staged at the venue. You will act as a central point for all relevant parties, ensuring that the appropriate information in relation to any 'event' is provided to all internal and external staff as required to ensure effective operations.
  • Assisting the Box Office department in maintaining a smooth and effective operation.
  • Acting as liaison when requested with any visiting organisations, e.g. rehearsals, film, radio, promoters, furthermore to ensure that any invoices relating to such activity are raised and paid.
  • Act as Duty Manager as agreed in advance with the General Manager and in the absence of the General Manager ensuring the smooth running of the venue.
  • Act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.
  • Liaison with the Technical Manager and ensure all venue information is available on request and is accurate.

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we'll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Our company

Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Wednesday 12th November 2025. We reserve the right to close applications at any time so encourage early application where possible.

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