Client Services Executive

2 days ago

Chester, United Kingdom The Business Connection Full time

Working within this esteemed and growing company, The Client Services Executive will be based at this well-established companies Head Office in Chester.

This award-winning company has received the prestigious accolade of being a Sunday Times Top 100 Small Company to Work For, and pride themselves on the bespoke, and service they offer customers.

The Client Services Executive will be responsible for providing administrative, and service support to Sales Consultants, clients, and partners, playing an integral part in the overall performance and achievement of brand targets.

The Client Services Executive will be proactive, and solution focused, casting a critical eye over clients’ details, ensuring all the finer details are exact.

Hours of work: 09:00 - 17:30 or 09.30 - 18:00 and 1 in 4 Saturdays 09:00 - 15:00.

**The Client Services Executive would be required to**:

- Deliver exceptional customer care through genuine relationship management and your desire to exceed clients’ expectations.
- Produce and distribute Confirmation Invoices including amendments and cancellations.
- Be a second point of contact for the client on bookings processed by you and encourage clients to call directly for any queries, questions, payments etc to ensure the Sales Consultant can manage incoming calls.
- Liaise with clients when requested to make amendments to bookings, providing clients with a revised price if necessary and processing amendments once agreed with client.
- Manage and process changes towards the client's holidays including schedule changes and errata notifications. Identifying and advising clients of the best options for them, updating the booking once the change has been agreed or amending/cancelling if necessary
- Confident, approachable, and enthusiastic communicator
- Ability to 'think’ for clients to stay ahead
- Work well under pressure as an individual and in a team
- Organised with strong time management skills
- Strong sense of personal accountability and responsibility
- Seek solutions when faced with a problem
- Thrive in a busy environment

KEYWORDS: Administration, customer service, relationships, clients, co-ordination, targets, CRM

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.

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