Customer Service Advisor

1 week ago


Gosforth, United Kingdom VISION IT CONSULTANCY AND NETWORKS LIMITED Full time

**About Us**:
We believe outstanding customer service is the cornerstone of business success. We pride ourselves on creating positive experiences that keep our clients coming back. Join our dedicated team where your skills will make a real difference every day. We are passionate about service, support, and solving problems—no robotic replies here, just genuine care.

**The Role**:
Are you a natural problem solver with a friendly, professional manner? As a Customer Service Advisor, you will be the frontline voice of our company, assisting customers with enquiries, resolving issues, and ensuring complete satisfaction. This role offers a fantastic opportunity to develop your communication skills, work with a supportive team, and build a rewarding career in customer service.

**Key Responsibilities**:

- Resolve customer concerns efficiently and follow up to ensure satisfaction
- Maintain detailed and accurate customer records using CRM systems
- Collaborate with other departments to solve complex customer issues
- Provide product and service information to assist customers in making informed decisions

**Who We’re Looking For**:

- Excellent communication skills with a friendly, approachable demeanour
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional under pressure
- Comfortable using CRM software and Microsoft Office
- **Previous customer service experience is a plus but not essential—full training provided**

**Why Join Us?**
- Immediate full-time start with comprehensive training
- Supportive and positive team culture
- Opportunity for career growth and skills development
- Work for a respected company that values your contribution

Pay: £12.00-£14.00 per hour

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person



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