Client Services Coordinator

2 weeks ago


Nottingham, United Kingdom James Kay Associates Ltd Full time

James Kay Associates are looking for a Client Services Coordinator to join a fast-paced business in Nottingham on a full-time permanent basis.

You will be responsible for
- Managing the end-to-end customer services experience, taking ownership of customers issue through to full resolution - Achieving SLAs within strict timelines
- Managing and organising tickets within different timescales, this will include liaising with couriers, external companies and internal departments to arrange parts and spare parts for the fastest delivery, also orgainising engineers for the same day on some occasions
- Completing administrative within agreed timescales, logging all correspondence into the inhouse system to ensure tickets are completed.

The successful person must be organised and have excellent time management skills.

**So what’s in it for you?**

**£24,150 k salary, + £2k service delivery bonus OTE £26,150k** Monday to Friday hours 37.5 PW Free onsite parking Pension scheme Healthcare plan 33 days holiday

Many many more company benefits - to be discussed Hours
- **Monday to Friday, 3-week rotation shift pattern of 06:00 - 14:00 / 09.00-17.30 / 10.00- 18.30**

**This is not a remote or hybrid role



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