Customer Service Representative

1 week ago

Glenrothes, United Kingdom SASGO Ltd Full time

SASGO Ltd are a family-owned national flooring distributor with a 30-year track record of offering unrivalled expertise and solution-focused customer service, we provide the most comprehensive, pain-free service experience available, eradicating inefficiencies, eliminating downtime, and going above and beyond the brief.

We are looking for a **Customer Service Representative** to join our growing team.

**Role Overview**

We require a professional, efficient and responsible individual who are able to provide fantastic service to our customers. You will be required to support the external sales team by handling customer enquiries and maximising sales and profits by excellent order.

You will aim to increase customer satisfaction and retention which includes: faster quotation and order processing times, achieving sales and customer service targets.

This means doing whatever it takes to help the business reach its objectives by demonstrating honesty and loyalty.

**Key Competencies**:

- Proficient Telephone/Call Handling Skills (training will be provided)
- Able to professionally and effectively communicate (both verbal and written) to prospects and customers
- Ability to communicate effectively with external stakeholders (customers and suppliers) and internally
- Ability to learn and retain product knowledge and help customers with technical and product queries

**Responsibilities/Duties**:

- Answer incoming telephone calls efficiently, recording all sales and product enquiries
- Outbound calling as required to prospects and customers as directed, incl. to gain interest, gain appointments for visit and follow up enquiries
- Process enquiries efficiently and quickly, liasing with the BDMs as necessary for prices. Record all details on Merlin CRM and set an FU appt as required.
- Process sales orders, including entering on system, and creating picking list, and if necessary arranging a back to back purchase order with suppliers
- Sending out samples and marketing material, including for BDMs where requested
- Being responsible for general admin in sales office to support sales operation.
- Other admin and tasks to support the business as required

**Other Information**:

- Salary up to £26,000 p/a (dependant on experience)
- Full-Time, Permanent
- Working hours: 08:00am - 17:00pm (Monday-Friday)
- Location: 14 Faraday Rd, Glenrothes KY6 2SN

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Glenrothes: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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