Customer Service

**Customer Service**

Full-time or Part-time permanent

Immediate start

An excellent opportunity to start or further your career with a growing accessories business based in Fife, which supplies a range of products to well-known brands on the UK high street and beyond.

**About Us**

Randa Accessories UK is part of the world’s largest men’s accessories company. We supply retailers with luggage, belts, ties, footwear, and more. You’ll instantly recognise our brands and customers.

This role is based at our Glenrothes site which includes our newly refurbished office and warehouse. As a wholesaler we design, source, and import our customer’s product from the Far East and Italy and store and distribute goods from our warehouse.

We work hard in a busy, fast-paced environment and are passionate about what we do and have fun in the process. We can’t sit still; we’re always looking to improve what we do and make sure we meet and exceed our customer’s expectations. We’re a growing and evolving business and we’re investing in our people, our site, and systems.

**About the Role**

This is a new role due to growth. The Customer Service role will be responsible for a number of our customers. Duties include:

- Placing Sales Orders & Purchase Orders on our business system, Microsoft Dynamics NAV
- Matching of customer contracts with orders and checking dates, prices and quantities
- Ordering of trims for products (hangers, swing tags, barcodes etc.) through various customer web portals and suppliers to reach our factories in time for production
- Communicating with our sourcing team in China
- Sending shipment requests to the warehouse to pack & dispatch orders to customers
- Co-ordinating the logistics of orders by booking deliveries with customer warehouses and transport
- Maintaining orders on our system in line with stock arrival dates
- Communicating with our customers to ensure they have visibility of their orders, availability dates, and available stock
- Assisting our warehouse Quality Team to check product is correct upon arrival
- Communicating with our Sales team in London and Milton Keynes on a daily basis

**About You**
- Good level of Excel skills and experience
- High speed and accuracy of data entry
- Previous experience with an order entry/ERP system is preferable
- Previous experience in a product-based company involved in international shipping is desirable
- You’ll be a team player but also happy to work independently
- You’ll understand that each customer has different requirements that are important to follow, and you have high attention to detail to ensure everything is spot on
- A desire to delight customers with a flexible “can-do” attitude
- You’ll have the ability to work well under pressure and to tight deadlines

**What we offer**

We’re not a big faceless company; we’re a small, friendly team that work well with each other. Some have been with us a few years, but even more have worked at the company for decades

We offer the opportunity to progress and develop within a global organisation and offer exposure to various areas of the supply chain - from customer service, sourcing, testing and compliance, international and domestic logistics, and warehousing.

Salary commensurate with experience

Discretionary bonus of up to 10%

Salary sacrifice, with employee pension contribution matched by the company up to 5%

28 days leave (inclusive of statutory days), with the ability to take unpaid leave for extra holidays

Staff discount on product

Birthday bonus

On-site parking

A turkey crown and steak pie for all our staff at Christmas

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person