Case Management Officer- Debt Recovery

**JOB TITLE**:Case Management Officer - Debt Recovery

**LOCATION**:Spalding / Horncastle / Boston

**SALARY**: £24,308 per annum

**We are recruiting to our Revenues & Benefits Service, PSPS are on the lookout for enthusiastic team players, who can bring existing skills to our team**

Due to recent changes within the Revenues & Benefits service, we are excited to be offering an opportunity for a permanent full-time role within the Debt Recovery team.

As a Case Management Officer within the Debt Recovery team, you would play a key role in our service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates on behalf of our client councils.

**Typical duties include**:

- Accurate and timely updating of customer records.
- Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions.
- Negotiate payment arrangements to maximise recovery and minimise ongoing, escalating debt.
- Provide support to individuals to seek appropriate advice and guidance where a possible vulnerability is recognised.
- Previous customer service experience in a debt management environment or supporting customers struggling with debt is essential
- GCSE level C/4 or above in English and Maths
- Awareness of Council Tax, Business Rates, Housing Benefit / Council Tax Support
- A flexible approach to accommodate changing priorities

**Who we are**

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

**Company culture**

At PSPS, we are driven by a clear mission: _“Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”_

We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:

- **All-In Days, Leadership Days & Team Away Days**: Opportunities for growth and bonding.
- **Annual Awards Night**: Celebrating our achievements.
- **Staff Briefings**: Keeping everyone informed and engaged.
- **Early Careers Programme & Buddy Scheme**: Supporting new and Entry level talent.

**What do I get in return?**

**Local Government Pension Scheme-**Secure your future with a robust pension plan, 23.1% employer contribution

**Annual leave-** Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.

**Hybrid working-** Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

**Wellbeing Support, Advice and Guidance-** Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

**Employee Benefits platform-** Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

**Employment policies-** including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

**Career progression-** Opportunities for professional growth and development

*A qualifying period will need to be completed to obtain these benefits

**Want to find out more?**

View our corporate video

Visit our website
- PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer._

**Job Types**: Full-time, Permanent

Pay: £24,308.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Transport links
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous experience of working with debt management / supporting customers struggling with debt?

Work Location: Hybrid remote in Spalding Wygate PE11 2XH

Application deadline: 13/06/2025