Transcription Production Assistant

3 days ago


Gateshead, United Kingdom Royal National Institute of Blind People Full time

Job reference

REQ0002267

Date posted

23/09/2025

Application closing date

08/10/2025

Location

Gateshead

Salary

£25,453 per year

Package

26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme

Contractual hours

35

Basis

Full time

Job category/type

Job description

**Location**:Gateshead
**Hours per week**:35 (Monday to Friday)
**Salary**: £25,453 per year
**Contract**: Permanent

We are the Royal National Institute of Blind People (RNIB) and we are here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

An exciting opportunity has arisen to join our Transcription Team at Gateshead.

**Main responsibilities will include**:

- Producing a range of alternative formats including Large Print, Braille and Audio within the Microsoft package and other in-house programs to client specific requests
- Working to client Service Level Agreements
- Work with speed and accuracy whilst maintaining agreed quality standards
- Assisting automated production routes and delivering feedback to Team Leaders on any non-conformances
- Scanning documents through OCR software to deliver data to other members of staff.
- Proofing other members of staff’s work for any non-conformances

**Essential criteria**:

- Ability to work in a production environment.
- Ability to use machinery, equipment and software.

**Desirable criteria**:

- Experience of working within a customer-facing environment.
- Experience of working effectively within a team, developing effective and supportive relationships with colleagues.
- Ability to organise time effectively, create work schedules, prioritise workloads, meet deadlines and multi-task with ease.
- Experience of suggesting improvements to operational processes, and implementing changes that enhance customer experience.
- Experience of communicating effectively, both verbally and in writing, with people internally at different levels of the organisation and externally.

**What We Offer**

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

**How to Apply



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