Night Porter

1 week ago

Chesterfield, United Kingdom Peak Edge Hotel Full time

Are you confident, approachable and friendly and have a passion for delivering excellent customer service? If so, this is the job for you

The night porter assists with the nightly activities of the hotel working with existing departments to include but not limited to: reception, night auditing, reservations, the Red Lion restaurant, conference and events, housekeeping, and concierge services.

**What we offer you**:

- Competitive hourly rate
- Fantastic working environment within the hotel group
- Uniform provided
- Meals on duty
- Free Parking
- Employee discounts
- Excellent training & development opportunities - we can offer further learning, upskilling or apprenticeships

**Duties**:

- Able to assist front desk operations including: check-in and check-out transactions, handling calls and reservations, providing assistance to the evening guests.
- Able to complete nightly cleaning tasks which will include Bar, Restaurant and Public Areas.
- To assist the C&B department with clearing and setting of meeting and function rooms.
- To compile public areas fire safety checks and record in fire book.
- To ensure all monies and keys are safely secured in the appropriate safes and designated spaces.
- To assist with and/or complete the cash up for the bar and restaurant as and when necessary.
- Able to prepare and deliver our 24 hour room service menu to our guests.
- To be able to serve drinks from our late Bar and assist colleagues in their closedown procedures.
- Able to assist in the event of a fire evacuation plan for all guests and staff overnight.

**Key requirements**:

- Previous experience in a similar or other related role within hospitality preferred
- Proficient using MS Office and hotel software (the latter preferred but not essential as training will be given)
- Ability to manage time and prioritize tasks and complete to the highest standard
- Ability to follow policy and procedures and adapt accordingly to situations that may arise
- Possess excellent customer service delivery in a manner befitting the reputation and standards of the operation
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

**Job Type**: Part-time
Part-time hours: 16 - 40 per week

**Salary**: Up to £11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Night shift

Work Location: One location

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