Office Administrator

2 weeks ago

Bromsgrove, United Kingdom Fire Safe Services Ltd Full time

Job Scope: We are an equal opportunities employer, and have a vacancy for an experienced driven and confident office administator, ideally with experience, to join a successful and rapidly growing fire and security service based Company, based in Bromsgrove.

**Primary Responsibility**:
The primary task will be to assist the existing administration team, reading job reports, liaising with customers to book and confirm service and installation visits, taking phone calls and directing them to the appropriate person, communicating with engineers throughout a working day to track progress of jobs and other basic administrative tasks.

**Secondary Responsibilities**:
This role will consist of focus-based processes to ensure these tasks are completed within a set time frame. This will involve updating contract portals for job status, and general support for unplanned events that may occur as we are a very reactive business, and no two days are the same.

General tasks will include the following
- Serve customers by taking incoming phone calls on a daily basis with a consistent professional approach to meeting their demands.
- Updates software-based programme (CRM system) to capture all received information for future reference, and communicate critical information to staff/engineers
- Communication throughout the work day with a team of dedicated engineers

**Skills/Qualifications Required**

Office-based Experience is not required but preferable - Some customer service skills, Touch Typing skills would be beneficial, Proven experience with most of Office 365 programmes (Especially Outlook and Excel), Verbal and Written Communication, Dependability, Attention to Detail is critical, Organisation skills. Problem solving, and somebody that is confident and driven in a busy environment.

**Summary**

This role is an excellent opportunity for somebody that has experience in administration or is planning a career in an office-based environment. We are a very busy, and active business with exponential growth and need an individual with confidence, and enthusiasm to drive the business forward and work as part of a team to help achieve world-class customer service. Full training will be provided and external training can be requested to help improve your skillset further.

**Salary**: £18,000 - £20,000

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

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