Claims Advisor/senior Claims Advisor

**Claims Advisor/Senior Claims Advisor (Aviation) - Marsh - Norwich**

**We are currently looking for either a Claims Advisor or Senior Claims Advisor (depending on experience), for our Aviation team in Norwich.**

**Come and join us in our newly refurbished state of the art ‘smart office’ on Broadland Business Park Lounges, focus pods, quiet areas and collaboration spaces available on every floor, plus subsidised restaurant and free hotel style on-site gym.**

**Please note: a Hybrid working pattern will also be available, with a combination of both homeworking and office work.

This is a fantastic opportunity to join a leading, global organisation, who really put their people and their clients at the heart of everything that they do.

**The company: Marsh**
- Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

**The role: Claims Advisor - Aviation**
- Our teams of Claims Advisors work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

**What you will be rewarded with**:
Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance programme plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Negotiate with Insurers/suppliers to achieve the most beneficial, cost effective settlement for Clients
- Review and interpret policy wordings to obtain the best claims settlements for Clients
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

**What you need to have**:

- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.

**What makes you stand out**:

- Previous claims handling/insurance experience, with either an Insurer or Broker
- CII qualifications or a willingness to study for and obtain
- A genuine keenness to build a career within the insurance industry

**About Marsh**

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

hybrid

Reference ID: R_221030