Customer Service Advisor

2 weeks ago

Oldbury, United Kingdom Steer Automotive Group Full time

Oldbury, Birmingham

Ref: VA69

**Benefits**
- Competitive salary plus performance related bonus
- 29 days holiday including Bank Holidays
- Pension contributions
- Health cash plan
- Ongoing training provided
- Opportunities for career progression due to ongoing business growth

**About the Job**

The purpose of your roll is:

- Managing our customer experience journey, including customer complaints and resolutions
- Booking customers in and arranging their vehicle collections and returns
- Liaising with our drivers and managing the transport diary
- Answering and making phone calls
- Updating insurance companies
- Updating computer systems/portals
- Ensuring daily KPI targets are achieved
- Moving vehicles on the forecourt
- Creating job packs and associated admin

**About You**

You will have prior experience in a fast paced customer service position, with the ability to:

- Multi-task in a busy environment
- Plan your workload effectively to ensure customers are updated to agreed timescales
- Work accurately under pressure
- Work as part of a team as well as on your own initiative with mínimal supervision
- Be flexible in your approach
- Continually work to high standards with customer satisfaction in mind
- Working hours 8am - 6pm Monday to Friday 47.5 hours per week

**About Us**

Steer Automotive Group is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly through organic growth and acquisition throughout the UK and is now one of the largest Accident Repair Centre Groups in the UK.

Any business is all about the people within it and we want to be the best. Our aim is to be the repairer of choice for our clients, their customers, and colleagues within the industry. Our mission is to be the best in the industry, so we are now looking for qualified people to come and work for us. If you want to be part of this dynamic and rapidly growing business, then please get in touch.

We are dynamic in our approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. We ensure that our customers are at the heart of what we do.

Whether it is minor car park damage or a road traffic accident our repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring we repair every vehicle with utmost pride and care.

Our job applicant privacy notice can be found on our website Steer Automotive.

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